"Without their help I would still be suffering silence"

About: City Health Care Partnership CIC / Sexual health

(as the patient),

I had suffered in silence for sometime, I had heard about Conifer House being a place where they test for HIV etc. I was expecting to be embarrassed, shamed and belittled.

I was met at reception with a cheerful good morning, at each encounter with reception staff they were smiling and pleasent. I began to relax. I filled out the form and was refered to another floor.

It took time to be seen but when I got to see the doctor. I was assessed, given appropriate tests, the results arrived back within 30 mins and the rest 7 days later. I am very sensitive to medication and they were aware of contra indications, they got a second opinion before writing a prescription. I was given futher appointment times until all my symptons had gone. They did not discharge me until I was given the all clear. The did not embarrass, shame or belittle me.

All staff are professional and have knowledge and skills much better than the general hospital gynecology dept. Without their help and support through treatment I would still be suffering silence. I now recommend their services to everyone who has a problem in their pants.

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Responses

Response from City Health Care Partnership CIC

Dear Thez,

Thank you for taking the time to share your experience with others on Patient Opinion. Our staff work hard to provide professional, non-judgemental and individualised care and we are pleased that you have experienced this.

We understand that, for some, seeking help for sexual health issues can be difficult and we hope that this opinion will encourage other people in a similar situation to look for help and not suffer in silence.

All feedback from our users is important; it helps us to develop the services to meet the different needs of the population we serve. Your opinion will be passed on to all staff, who value this positive feedback.

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