"They didn't care for us or make us feel..."

About: Leicester Royal Infirmary

What I liked

The reception staff on the clinic desk

What could be improved

We were treated as "numbers" not "people". No empathy for the effects of his condition, no discussion about how he was getting on with treatment. No explanation why another 3 people were in there - two were students so we could work that out but why the registrar as well? No option to not have them there. No attempt to acknowledge us both, it felt like a scripted briefing rather than a discussion. No attempt to understand our concerns

Sorry - not impressed

Story from NHS Choices

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Response from Leicester Royal Infirmary

Thank you for taking the time to leave your comments about your experience at Leicester’s Hospitals. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like you comments to be investigated or passed onto the clinical team involved, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. Kind regards Communications Team Leicester's Hospitals

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