"visited A and E on 10th of nov. Treated..."

About: Westmorland General Hospital

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visited A and E on 10th of nov. Treated by a doctor who really didnt care and nurse didnt even help me get undressed when they could see i could barely walk. doctor just told me to see my doctor the next day and they would sort the problem even though i was clearly in a lot of pain and had infected stitches shown by red stitches and burning. it seemed they couldnt be bothered to take stitche out even though i asked them to. They didnt seem familiar with the hospital or staff.

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Response from Westmorland General Hospital

There is no A and E service at Westmorland General Hospital and the walk-in centre is run by Primary Care, which would explain why they they were unfamiliar with the hospital itself, it is run by a different organisation. However, we’re sorry you were unhappy with aspects of your care. If you would like us to investigate further please contact our Patient Advice and Liaison Service on 01539 795 497. Many thanks for taking the time and trouble to comment on our services, and apologies for the delay in responding, we would like to assure you that we regularly review the comments and pass them on to the department concerned and continue to strive to improve the service we offer our patients.

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