"Torbay is a small and friendly hospital..."

About: Torbay Hospital

What I liked

Torbay is a small and friendly hospital most of the time. I have recieved care in day surgery and A&E. Day surgery is run well by a good team of friendly and helpful nurses. Everyone from doctors to receptionists and people serving food are all friendly and work together well in order to give the patient the best care possible.

What could be improved

However, A&E is a different matter. The one good thing about the A&E dept was that it was very clean and the cleaner was around all the time ensuring that the dept stayed clean at all times. As for the care at the dept leaves a lot to be desired. As I am physically disabled, I need some extra care, including catheter bag emptying, but when I asked for this to be done the nurse went off in a huff. When having my bag empted it was done infront of anybody that was walking by, and this was my over all observation. That there was very little regard for the patients feelings, nothing was done to ensure my dignity, and everytime you asked for help you got a big sigh from the member of staff and little help. This dept really needs to change the way they work!

Story from NHS Choices

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