"The hospital is nice and new. The staff..."

What I liked

The hospital is nice and new. The staff seem friendly. One nurse made a special effort to try to help.

What could be improved

There are two areas for blood tests. I could not understand why, and there was no guidance as to which to go to. There wasn't a general help desk.

Barking & Havering Trust and Mid Essex Trust need to get their act together.

Anything else?

This hospital is an example of the lack of co-ordination in the NHS.

They apparently "serve" 3 or 4 health trusts. (not necessarily the patients)

I live about half a mile away, but I have to go elsewhere to get a blood test. The government says it wants to give choice, wants to "go green" but I have to get my car out and drive miles and waste hours driving to a far away hospital, just to have a blood test. Ridiculous.

Story from NHS Choices

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Response from Brentwood Community Hospital

Many thanks for your comments. These will be passed on.

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