"Unbelievably appalling."

What I liked

Actually, this review is for my mother. She was transferred from Peterborough hospital for a small procedure. She never received the procedure, she was left in the a&e department for days. I returned from Germany the day after she was transferred, to visit her. She had not received any fluids, nor did she receive any the last few days of her life - my husband had to go to another ward to get fluids for her breathing apparatus after asking numerous times. She did not receive her medication and she complained that when she buzzed for help, although the nurses came (sometimes) they did not help her, they were very rude to her!! She became very ill, very quickly. It was between christmas and new year, there were no nurses and no doctors. The care (lack of) was appalling. I tried my hardest to get her into a private hospital - but again, everyone was away. I stayed the nights with her, and my dad and her friend stayed during the day. I couldn't believe what I saw - no staff at any time. I had to chase the nurses up and down the corridors. They were so busy. I cannot complain about the nurses. The few that we saw, worked really hard, but only one nurse, qualified to administer drugs, for a whole ward of over 30 patients is dispicable. Naturally, when we returned to collect my mother's death certificate after New Year, the hospital and canteen were teeming with staff - it had been like a ghost town before. Appalling, I hope things have improved since, but I won't hold my breath and I definitely won't ever send any of my family there.

What could be improved

Staffing levels over Christmas and New Year!

Anything else?

I always stood up for the NHS when people complained about it. Nobody is perfect. But you really let yourselves down. What else can one say. It's shameful.