"Unbelievably appalling."

About: Leicester General Hospital

What I liked

Actually, this review is for my mother. She was transferred from Peterborough hospital for a small procedure. She never received the procedure, she was left in the a&e department for days. I returned from Germany the day after she was transferred, to visit her. She had not received any fluids, nor did she receive any the last few days of her life - my husband had to go to another ward to get fluids for her breathing apparatus after asking numerous times. She did not receive her medication and she complained that when she buzzed for help, although the nurses came (sometimes) they did not help her, they were very rude to her!! She became very ill, very quickly. It was between christmas and new year, there were no nurses and no doctors. The care (lack of) was appalling. I tried my hardest to get her into a private hospital - but again, everyone was away. I stayed the nights with her, and my dad and her friend stayed during the day. I couldn't believe what I saw - no staff at any time. I had to chase the nurses up and down the corridors. They were so busy. I cannot complain about the nurses. The few that we saw, worked really hard, but only one nurse, qualified to administer drugs, for a whole ward of over 30 patients is dispicable. Naturally, when we returned to collect my mother's death certificate after New Year, the hospital and canteen were teeming with staff - it had been like a ghost town before. Appalling, I hope things have improved since, but I won't hold my breath and I definitely won't ever send any of my family there.

What could be improved

Staffing levels over Christmas and New Year!

Anything else?

I always stood up for the NHS when people complained about it. Nobody is perfect. But you really let yourselves down. What else can one say. It's shameful.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Leicester General Hospital

Thank you for taking the time to leave your comments about your mother's experience at Leicester's Hospitals. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We know this was no consolation, but we are extremely sorry for her experience. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like you comment or concern to be investigated, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. If you have any other specific questions or comments, please feel free to contact us on communications@uhl-tr.nhs.uk. Thank you Communications Team Leicester’s Hospitals

  • {{helpful}} of {{total()}} people think this response is helpful