"I'm still waiting for an appointment"

(as the patient),

It seems to me that DART is a waste of money. i phoned them, they phone me to tell me that what my GP has asked for is not possible then phone me to say they have got it wrong. then tell me they will ring the hospital to make the appointment and in the same breath the hospital will ring me today with the appointment. I'm still waiting.

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Responses

Response from Susan Pearce, Project Support Manager, DART (Devon Access & Referral Team), NHS Devon

Dear ‘jackpot season’,

Thank you for letting us know about the problems you have experienced, feedback like this is invaluable to us in trying to improve our service.

I’m afraid that, without more details, I cannot try to explain what has occurred but I am very sorry that you’ve had such problems. If you would like to give me a call on 01626 883888, I would be glad to try and get to the bottom of this for you and explain what is happening regarding your appointment.

Kind regards,

Susan

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