"A very good standard of treatment..."

About: St George's Hospital (Tooting) (London)

What I liked

From the volunteer directing patients in outpatients, through to the consultant surgeon who performed my prostatetectomy, the ward staff, and the support once discharged, and all the other individuals involved in my treatment, whether during the day, at night, or at weekends, were always pleasant, caring, and professional. Both my wife and I appreciated the information and communication received throughout.

What could be improved

The NHS policy on the issue of incontinence pads needs to be revised to meet the needs of the patients. Currently you are given supplies piecemeal, told you may have to buy pads privately, and when granted a supply on the NHS they took a week to delivered. A common fault in a number of hospitals is the long waiting time for outpatient blood tests.

The website feedback form offers the choice of "The Service Department I visited was" and only offers Maternity or please select, and would not allow a department e.g. Urology to be typed in.

Anything else?

Exceptional Treatment

My consultant checked me out on a Saturday morning whilst he was on his way to a family holiday.

Story from NHS Choices

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Response from St George's Hospital (Tooting)

Thank you for taking the time to post comments about your experiences at St George’s Healthcare NHS Trust. Thank you for your positive comments about the volunteer, your consultant surgeon and the staff involved in your treatment which are very encouraging to hear.

We appreciate that there are long waits for blood tests and work is being undertaken to try to improve this, we are sorry if it caused you any inconvenience or anxiety.

Thank you once again and we hope you are making a good recovery.

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