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Not a lot, sadly! Not kept sufficiently...

Story from nhs.uk

"Not a lot, sadly! Not kept sufficiently..."

About: Bristol Eye Hospital

What I liked

Not a lot, sadly! Not kept sufficiently informed. Drops to dilate my pupils not entirely successful and took an inordinate amount of time.

Waiting area cramped, not very comfortable - a corridor with lots of through traffic!

What could be improved

Well, knowing the surgeon's name for a start! He advised me I would be seen again in about a month - why could an appointment not have been made there and then?

I telephoned after three weeks and was advised I had been discharged - why? How? By whom?

Both eyes should have been treated on the same day - but the surgeon ran out of time, saying it was because the pupils did not dilate.

Maybe some newer/more effective drops are needed.

Anything else?

Not at all happy - paid privately for treatment rather than wait 4 months for the other eye to be treated - YAG laser is fast and efficient - why does it take Bristol Eye Hospital so long to organise and carry out such simple treatment?

The privately paid consultant had no problem at all getting my pupils to dilate, and the actual laser treatment took 5 minutes at most, compared to 30 minutes at the hospital.

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Responses

Response from Bristol Eye Hospital 12 years ago
Bristol Eye Hospital

Submitted on 01/06/2011 at 14:11
Published on nhs.uk on 02/06/2011 at 04:00

Thank you for taking the time to give us your feedback on our service. We are very sorry that you had such a negative experience and have passed your concerns onto the hospital management team. Some of the things you experienced are due to the YAG operating out of a temporary space at present, but this clearly doesn’t account for all of the issues you raise. We would very much welcome the opportunity to look into your experience in more detail so that we can fully address the issues raised here. To do this we would need some more specific information and so we would be grateful if you could discuss this with our Patient Support & Complaints Service on (0117) 342 3604 (or email pals@uhbristol.nhs.uk). Thank you again for your feedback.

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