"I was on the ENT ward for 3 days after..."

About: Queen Elizabeth Hospital (Birmingham)

What I liked

I was on the ENT ward for 3 days after having a complete thyroidectomy.

What could be improved

The attitude of some of the nursing staff could have been improved. Just by watching what was happening around me was an eye opener. It wasn't a ward I would like to have a heart attack on as it took the nursing staff at least 10 minutes to attend a patient who had pressed there buzzer. There was only 2 sisters that were compassionate to my needs all the other nurses didn't seem to be bothered.

Anything else?

The staff need to understand that the patients are in there through not fault of their own and are very anxious and need things explained to them. From my first appointment I found that information was very little leading to me feeling very anxious. I felt that I was a burden to some of the nursing staff and I wasn't a patient who kept calling for them. It may be that they are under staffed and their moral is very low, but this is no excuse. Even when it came to my discharge the nurse did not explain things to me properly and if felt it was all rushed.

Overall the hospital is good but I would think again if my doctor said he wanted to send me there.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Queen Elizabeth Hospital

Thank you for taking the time to provide feedback on your experience at the Queen Elizabeth Hospital.

We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience.

We were very concerned to hear that not all aspects of your experience were positive. We strive to provide the highest standard of care possible and we are really sorry if we have not achieved this on this occasion.

Your comments have been passed on to the staff who manage the ENT ward and they will be looking at ways to improve the service provided to patients.

However, we also urge you to contact us to discuss this further so that we can look into the issues raised in more detail. We would like to feedback to you directly in relation to action taken to ensure that other patients have a more positive experience in the future.

Please contact the Patient Advice and Liaison Service who will be pleased to assist you. You can contact them by phone 0121 371 3280, by email PALS@uhb.nhs.uk, via the hospital website http://www.uhb.nhs.uk/contact-pals.htm or in person by dropping in between 10.30am-4pm (Mon-Fri) to the PALS office located near the Information Desk inside the QEHB (new hospital) main entrance.

  • {{helpful}} of {{total()}} people think this response is helpful