"Short wait before I was treated"

About: Royal Oldham Hospital

What I liked

Short wait before I was treated

What could be improved

My treatment

Anything else?

I visited A&E with an injured foot after a fall. I was not x-rayed and was told I had tendon damage and there would be no treatment and I should do excercises to help recovery. I was referred to physio. I attended two physio sessions, at the second session the therapist decided i should have an xray (this was three weeks after my original visit) The xray showed a fracture. I had been excercising a fractured foot for three weeks - no wonder I was in so much pain. I had a cast on for two more weeks which was removed at the fracture clinic. A new cast was put on after consultation with a doctor ( didnt get introduced so dont know his name) I had to return to clinic next day because the cast was poorly fitted and was causing more pain than the injury. A different Doctor advised cast should be removed and just leave tubgrip on. I am still experiencing pain and discomfort seven weeks after my fall. I would not attend Royal Oldham A&E again, as I found my treatment fell short of satisfactory.

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Responses

Response from Royal Oldham Hospital

We are very sorry to hear that you were not satisfied with the level of care you received whilst visiting the Royal Oldham Hospital; we appreciate this must have been a very distressing experience for you. If you would like to discuss this matter further please contact the Patient Advice and Liaison Service (PALS) on 0161 627 8678, who will be able to investigate this for you.

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