"Nursing & Technical staff all friendly,..."

About: Bradford Royal Infirmary

What I liked

Nursing & Technical staff all friendly, efficient & helpful.

What could be improved

The Consultant was uncommunicative. He should show respect for his patients by introducing himself, answering questions properly and generally being a human being.

The administrative section of Bradford NHS is utterly incompetent.

I cannot rely on appointments because they are liable to be broken at the last moment.

If someone calls in sick, why is the appointment cancelled - don't they have back-up?

If equipment breaks down, why do I have to wait 6 weeks for another appointment?

If the consultant is going on Annual Leave, why was the appointment made in the first place and why is it 5 weeks for the rescheduled appointment?

Anything else?

If I had real choice, I would look for a hospital with competent administration.

Story from NHS Choices

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