"I was transferred from home to LGH after..."

About: Leicester General Hospital

What I liked

I was transferred from home to LGH after a prolonged labour with my second child. The ambulance arrived very quickly and I can't praise all the staff highly enough. I lost a lot of blood and needed stitches and and young female doctor who looked after me once my baby was born was superb. I had a health care assistant dress and look after my son while I had a shower and she was outside the whole time to make sure I was ok (fantastic).

I was amazed that I had my own room which was a blessing as I could relax and feed my baby quietly and in privacy. I developed an extremely swollen and very painful wrist a few hours after being on the ward (owing to the IV drip) and this was dealt with very quickly. The rooms, toilet and showers were emaculately clean and the ward was lovely and quiet.

My first child was born at Miton Keynes which was utterly dreadful, dirty cramped wards, no privacy, unhelpful and rude midwives, I even wet myself on a couple of occasions as no one would help me to the toilet (I couldn't walk). My daughter was premature and in special care, I had an empty cot next to my bed and had to lie and watch all the other mothers feeding and cuddling their babies - horrendous.

LGH is a palace in comparison! Very informative and helpful staff.

Thank you

What could be improved

The day room was a little cramped, especially with lots of babies in cots, but hardly a problem. The maternity ward was stiffling and windows difficult to open to get fresh air - I appreciate it was to be arm but maybe not quite that hot!

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Responses

Response from Leicester General Hospital

Thank you for taking the time to leave your lovely comments about your birthing experience at Leicester General Hospital. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like you comment or concern to be investigated, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. If you have any other specific questions or comments, please feel free to contact us on communications@uhl-tr.nhs.uk. Thank you Communications Team Leicester’s Hospitals

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