"Very little. Some younger nursing staff..."

About: Royal Hallamshire Hospital

What I liked

Very little.

Some younger nursing staff ok.

What could be improved

Better comunication between Doctors and Nurses, day staff evening staff.

better comunication between wards other hospitals.

Attentiveness to patients.

temperature on the ward, very chilly.

Training of staff on telephone reception, attitude problems.

Anything else?

My mother an 89year old was admitted, within 2 days her money had been stolen,

all patients were as my mother bed bound. No appology given from senior staff.

Patients are left to stare at the walls ,the nursing station is quite divorced from the wards visually,thus the patients are left for long periods of time without any stimulus.

The ward was very chilly, patients sitting with blankets around their shoulders,all patients elderly.

Mum was discharged at 9-30am she arrived at her nursing home at 2-30pm, having been left to sit in a chair in another ward on her own.She has cancer and a fractured arm

The memeber of staff on telephone reception was rude with a very bad attitude

The lame appology was that an ambulance had broken down.

The last straw was that the hospital had forgotten to send the appropriate medication to the nursing home, having to deliver next day.

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Response from Royal Hallamshire Hospital

Thank you for commenting on oyur mothers recent hospital stay.

We are very sorry to hear that your mother had money go missing whilst in our hospital and that you feel staff did not respond to this appropriately.

We do try to provide stimulus for patients wherever possible and approprirate, most of our beds offer bedside entertainment through the hospedia system which offers radio and television. In addition many of our wards also organise activities for patients which include arts workshops, reading sessions and reminiscence sessions.

We are very sorry to hear that you were dissatisfied with the reception staff attitude, and are currently developing a commitment to customer care guide for all reception staff which has been produced in collberation with patients and carers. This guide aims to ensure a consistently high level of customer care across all our reception.

If you would like any further information on any of the above or would like us to look into your concerns further, please contact our patient services team on 0114 271 2400 or PST@sth.nhs.uk

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