"Im sorry to say but our time at CDU was..."

About: Queen Elizabeth Hospital (Birmingham)

What I liked

Im sorry to say but our time at CDU was bordering on lethargic disinterest...my father having had a full laryngectomy earlier in the year is prone to recurring chest infections so we have had to come here 3 times so far. we are f/t carers so have been trained in all aspects of stoma care by the wonderful staff on Ward E5 so we try to help the staff all we can but we never get the same level of care from the CDU staff..they do not bother suctioning dad's tube when we tell them it will need doing during the night or administer the nebuliser solutions prescribed by our doctors or CDU doctors, we inform they he has pureed food but is offered toast and cornflakes for breakfast, and nothing is on offer for lunch apart from mashed potato and ice cream/custard so are glad his stays have only been overnight upto now.when we ask why dad has been treated this way the staff are sullen and non committal which begs the question why are they doing this job and being employed..you have here a brand new state of the art facility.why staff it with untrained,uncaring staff,,we work hard as unpaid carers .we expect the staff to be has committed

What could be improved

more staff training in caring for cancer patients,

the ability to treat all patients with diginity and caring

cleaners and staff empty bins but floors are left dirty(for 24hrs a meat bone was left on floor)

more staff to patient ratio

Anything else?

unless dads condition is critical we will get own gps advice and keep him home rather than subject him to this level of care

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Response from Queen Elizabeth Hospital

Thank you for taking the time to provide feedback on your experience at Queen Elizabeth Hospital Birmingham.

We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience.

We were very concerned to read your comments about your fathers visit to CDU. This is certainly not the type of experience we would want anyone to have as a patient under our care. We strive to provide the highest standard of care possible and we are very sorry that we have not achieved this on this occasion.

Your comments have already been forwarded to the senior managers responsible for this department but we also urge you to contact the Patient Advice and Liaison Service (PALS) to discuss this further. We would welcome the opportunity to look into the issues raised in more detail and take action to ensure that future patients have a more positive experience.

You can contact PALS by phone 0121 371 3280, by email PALS@uhb.nhs.uk , via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 10.30-4pm (Mon-Fri) to the PALS office located to the left of the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

Thank you again for taking the trouble to post your comments on the NHS Choices website.

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