"ive been trying to get portable oxygen..."

About: Royal Lancaster Infirmary

What I liked

ive been trying to get portable oxygen as i have arrythmias that means my heart can beat at up to 425 per minute and be irregular, i also have asthma and c.o.p.d. so this means my heary has to work very hard to supply my brain with oxygen, and also prevent or help prevent me from passing out during attacks, the hospital havre said that there is no use having oxygen during these attacks,im meant to be going to mcr for surgery but i wont be going till lri lighten up some, they have treated me worse than a dog, i get very scared cos of rthese attacks, and extremely breathless, too. what kind of human beings put another through this, im told that the surgery may make it worse, would you take that risk when your local hospital isnt helping you, well dont expcet me to do either, im going to see my solicitor this week, last appointment was a shambles, if you protest at the way your treated they cal; security and make out your being abusive............i hope you get better than i have from them.

What could be improved

well they could look in there hearts and text books at the need for oxygen during a/fib and svts when they are prolongued attacks, they coud help me breath better when this is happening to me, and they could stop being so childish this is my life im fighting for, they know that so thats why ive said what ive said about them, , i saw the oxygen nurse who said yes you need it then a doctor stopped it the day i was given it.i feel and know my concerns for my health are sensible and genuine. i cant breath well at the best of times so imagine what its like when i get crazy fast heart rates, thnx for your time

Anything else?

yes i hope i dont have another stroke with all the stress they caused me

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Responses

Response from Royal Lancaster Infirmary

Thank you for taking the time and trouble to comment. We’re obviously really concerned to hear of your experience and would like to look further into the comments you make about the difficulties you experienced. We would ask you to please contact our Patient Advice and Liaison Service (PALS) on 01539 795 497. Should you wish to make a complaint then you can do so by writing to our Chief Executive at: Trust Headquarters, Westmorland General Hospital, Burton Road, Kendal, LA9 7RG. The Complaints Team and the Chief Executive can be contacted at the address indicated above or by ringing 01539 795 332. More information can be found on our website: http://www.uhmb.nhs.uk We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually improve the services we offer and the experience our patients have whilst in our hospitals. To be kept informed about the latest news from the hospital you can visit our website. If you are not already a member and would like to sign up please visit the following link: http://www.uhmb.nhs.uk/trust/how-to-become-a-member/

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