"I had to attend the EPU a week before my..."

About: Salford Royal

What I liked

I had to attend the EPU a week before my 12 week appointment. The staff here were sympathetic and helpful. Brilliant!

I then re-attended a week later. First I went for my scan. I was seen late and the sonographer didn't say much but they were polite enough.

What could be improved

I had to wait for 3 hours for my booking app and bloods. I was placed in a room and waited about 20 minutes for the midwife but they were pleasant and took my bloods with minimum fuss.

I was then left for 45 minutes to wait for the Dr. When the doctor came in they were rude and obviously in a rush. I am pregnant with number 4 and the Dr, very rudely, suggested that perhaps I should think more carefully about contraception and would I like a sterilisation after my baby was born!

I work a full time 40 hour week in a respected role and earning a good wage, and paying a large amount in tax and NI. I am certainly not a burden to anyone, so how dare they apply their morals to me like that!

Anything else?

I have now had thee children at Salford Royal, in 1997, 1998 and 2009 and I'm dreading giving birth there again! I had a c-section in 1998 and 2009 and yet I rarely saw a midwife and was made to feel like a burden when I asked for help with things.

Story from NHS Choices

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Responses

Response from Salford Royal

I am sorry that you are unhappy with your experiences at Salford Royal. I am particularly concerned that your experiences have left you anxious about your future care here. The senior staff in the department would welcome the chance to discuss your concerns with you in greater detail. Please contact the Patient Advice & Liaison Service who can arrange for you to speak to the appropriate person, telephone 0161 206 2003 or pals@srft.nhs.uk

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