"clean hospital with good access"

About: Samuel Johnson Community Hospital

What I liked

clean hospital with good access

What could be improved

the attititude of the receptionists. I have had to attend outpatients regular since it opened and also had cause to use MIU. At all levels I find the receptionists to be abrupt, unwelcoming, unconcerned.

Anything else?

The nurse I met in MIU was very pleasant in stark contrast to the frosty receptionist who didnt even look at my face.

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Response from Samuel Johnson Community Hospital

Thank you for your comments. Our aim is to provide high quality services for all our patients and we are disappointed that some of your experience has not met the standards we set.

South Staffordshire PCT Provider Services is committed to listening to patients and improving their experience and would welcome the opportunity to look into the issues you have raised and provide you with a full response.

If you would like to contact us to discuss your comments and concerns raised on this website you will find more information about how to make comments, compliments and complaints on our website at www.southstaffordshirepct.nhs.uk

We will obviously pass on your comments each of the relevant departments.