"Excellent care for my mother on discharge from hospital"

About: City Health Care Partnership CIC / Intermediate care East Riding of Yorkshire PCT / Community physiotherapy Hull Royal Infirmary / Trauma and orthopaedics

(as a relative),

My mother was discharged from Hull Royal Infirmary recently after a partial hip replacement following a hip fracture.

From the day of discharge she was visited by the Hull Intermediate care team with a full and thorough assessment by District Nurse Deidre. The care support workers visited her twice a day. The occupational therapist Helen, and her technical assistant Neal, assessed her needs relating to safety and mobility in her own home straight away and very promptly installed various types of equipmant to help my mother.

The physiotherapist Debbie visited her 3 times a week, spending almost an hour with my mum teaching her various exercises to strenghten the muscle in her leg. I was struck by her kindness when she also took my mothe to the toilet during one of these sessions. Her patience was remarkable.

Lisa, one of the other district nurses, visited my mum yesterday and found that she was very poorly and arranged for her hospital admission under to the dept of elderly care very promptly. Thanks to Lisa who spent several hours with my mum until the admission was arranged, my mum is now recovering very well on Ward 80 at Hull Royal Infiirmary and we are hoping she comes back home soon to our care and the care and support of Hull Intermediate care team.

The dedication of all the staff on ward 90, Hull Royal infirmary including the team led by Mr Ramaswamy, her Orthopaedic Consultant, is something the Hull and East Yorkshire Hospitals NHS trust should be especially proud of. Their very skillful physiotherapist Neal and his assistant Glenda quickly got my mother mobilized and able to climb stairs so that she could come home. Sharon, the occupational therapist and her team also assessed my mother's needs by bringing her home for a very useful and productive home visit to be able to assess her in her own environment.

The holistic care that she received both by the hospital team and the Hull Intermediate care team has been excellent. It is a shame that the NHS is always criticisized and the funding cuts that it is continually subjected to but I wished to share this story of extreme dedication and high level of personal care and support shown by all staff involved in her care.

My mother also suffers from Alzheimer's Disease and great attention was paid to this disabilty as evidenced by the patience and prompting by all the staff who were very gentle with her. From the very first assessment on discharge by the District Nurse, Deidre, the social service needs were identified and a processs was set into motion.

We are all very proud and grateful to have been served by such lovely people and do wish the Govt. finds sufficient funding to help their limited resource but very valuable.

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Responses

Response from Head of Adult Services, City Health Care Partnership CIC

Dear SW

Thank you for taking the time and trouble to post these lovely comments about the service you received from the Hull Intermediate Care Service.

We are so pleased to hear this positive feedback which will be shared with all the team.

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Response from NHS Hull

Dear SW

Many thanks for placing your posting on the Patient Opinion website. It is always a pleasure to receive such positive comments and we will ensure that the hospital staff concerned are made aware of these.

NHS Hull is the organisation responsible for deciding how money is spent on local health services [also known as commissioning], ensuring those services are of high quality and meet local needs. We value all feedback and if you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on 01482 335409 or email on pals@hullpct.nhs.uk.

If you would like to become more involved in decisions about local healthcare, all local health Trusts are recruiting ‘members’. By becoming a member you can receive advice on keeping yourself and your family healthy, find out more about your local NHS and help us improve local services. You don’t need any special skills or experience to become a member, you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose.

For more information please either email your.nhs@hey.nhs.uk or telephone 01482 675165.

Thank you once again for taking the time to provide us with your views on local services.

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