"I would like to say a big Thank You to..."

About: Wexham Park Hospital

What I liked

I would like to say a big Thank You to all the staff.

I attended the Day Surgery Unit on 3rd November 2010.

The first person to greet me was the receptionist. She was excellent. Everything was relayed to me in a kind, clear and concise manner.

I then met the anaesthetist who was very kind and listened intently to my answers to his questions. I felt immediately at ease knowing that he was responsible for my health and well being whilst being anaesthetized.

I then met the nurses and staff nurse. They were very thorough in all the tests and were extremely polite, pleasant and professional. I had my (obs) taken, pulse, temp, blood pressure and blood sugars every 15 - 30 minutes. (There were around twenty of us there for operations that morning).

I then met the consultant and his registrar and they were excellent. They asked me questions and explained what would happen during the procedure. I asked some questions which were answered honestly and reassuringly.There was an initial wait before I went down to theatre but then I was taken down and was left in the prep room. The two nurses there were kind, reassuring and excellent. We chatted whilst I was connected to the heart monitor and a cannula was put in. The nurse was confident and professional. I didn't feel a thing.The anaesthetist came in then and sent me to sleep talking to me all the time and I felt calm and placid. I awoke in the ward and i was looked after by another kind, considerate and professional nurse. The care that I received was excellent. They continued to check my obs every 15 - 30 mins and I was really thankful. They dealt with a lot of patients hat morning and it all ran really smoothly. I also asked one of the nurses if I could have the result of iron level ( having suffered from anaemia a lot over the years) from my blood test which they took the week before. She showed me the result and I was really thankful for knowing that my iron level was good.I came home and I am fine. Excellent 10 out 10

What could be improved

Sorry nothing

Anything else?

Excellent please convey my appreciation to all concerned.

Story from NHS Choices

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