"(Comment received via letter to the..."

About: Heartlands Hospital

What I liked

(Comment received via letter to the Trust and published with permission of the author)

I was recently in a road traffic accident where I sustained a head injury and was later taken to Heartlands Hospital. I arrived at the Accident & Emergency department were I was seen by various members of staff who were concerned about the bleeding from my head as i am warfarin tablets. I wish to thank all the doctors and nurses who worked well together in making my experience less frightening in such traumatic circumstances.

The NHS often receives bad press, which is why I felt I had to write for you to praise your staff involved in treating me with dignity and respect, consdering the fact that I am a 'vulnerable adult' at the age of 79!

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Responses

Response from Heartlands Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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