"Very Friendly"

About: Sentinel Healthcare Southwest Community Interest Company / Referral & Appointment Booking Team

(as the patient),


I had to ring Sentinel to make my appointment the other day, the staff were very good and seemed very willing to help me in any way they could so I cant fault them for customer service. The booking process was over in less then 3 minutes and I had a choice of 4 hospitals within a month waiting time!! I felt happy that my needs were being thought through as I am disabled.


Once you get through to Sentinel everything is fine but getting through can be a challenge sometimes. 0845 numbers cost you more also so whilst Im waiting to speak to someone I can see my phone bill pennies rolling away. Opening hours could be better for people getting home in the evenings.

Overall: Very happy with the Sentinel service, IF you can get through to them

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Response from Neil Parsons, Business Manager , Clinical Assessment and Treatment Services, Sentinel Healthcare We are preparing to make a change

Dear Road

Thank you for your comments on your experience of using Sentinel Healthcare SouthWest CiC clinical assessment service, I'm glad you were pleased with our customer service.

You raised concerns about the access to our 0845 number, the cost and opening hours, we have been conducting a review of our services and have started to explore longer opening hours. We already monitor our incoming calls and target busy times of the day with our staff. We are limited to the 0845 number, but we have started to explore alternatives that are free at point to the public - however we are unable to make any further commitments until we have explored this more fully.

Once again let me thank you for your time to post an opinion, we do take feedback seriously and use this to better improve our services.

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