"Dont expect a hotel stay but..."

About: King's Mill Hospital

What could be improved

Dont expect a hotel stay but communication is lacking between patients and staff, basic care should be provided, i felt a nuisance just asking for a drink of water, the elderly night care assistant (who moaned for england about how much work she had to do) when asked for a drink of water said"your not my Patient" i then said well who is _dont know she replied when i said i had not water to take my tablets -it not my problem she replied,i have enough to do. i then got out of bed to go myself to the water cooler (although being told by doctor not to ) this was empty, the carer was there who had saidim not her patient and when i said oh its empty she said yes i can see that and proceeded to carry on doing what she was doing, shame on her what an attitude! being upset i went to bed without the water athough i hadnt taken my tablets and being told i was dehydrated i tried to go to sleep, i left it until 1-45 and then felt i had to have water ,went again to the water cooler-still empty, the carer that had refused to get me a drink said go back to bed i will bring you one, she appeared 1 hour later with a small cup of water, truthfully ill or not i was ready to walk out and go home but i new i was probably going in the morning so i stayed. i was told by the consultant i could go at 9pm and when i asked if i could now eat he said yes ( i had no food for 36hrs ) but was told by the nurse you will have to wait till lunch ,breakfast was over! i was finaly told to leave at 4.15 just waiting for pain killers and a letter stating why i was taken in . i will not be going to kings mill again for further treatment ,nothings changed its a brand new building but if you havent got the caring staff that means nothing , if the staff are disgrunted about there jobs they should find alternative employment,all i heard was the staff moaning about how much they had to do .I sugest you give patient a satisfaction form to be posted back,then you would get a true picture for patients!

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Responses

Response from King's Mill Hospital

Thank you for letting us know how you feel. We would be really grateful if you would contact our Patient Advice office on 01623 672222 as we would like to feed this back to the ward team concerned. The Patient Advice office is open 9-5 every week day. Thank you in anticipation.

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