"The new hospital is bright and clean"

About: Manchester Royal Eye Hospital

What I liked

The new hospital is bright and clean

What could be improved

I had 'follow up' an appointment at 2.30 in clinic H and was seen at 4.45. I thought that was pretty bad, but based on other comments on this blog it doesn't seem unusual. I was the last person to be seen in a clinic that is supposed to close at 4pm - which indicates that there is something routinely wrong with appointment allocation. If there is the expectation that the last patient has an appointment time of 2.30pm to be seen by 4pm, then there is an assumption that there will be a significant waiting time as a matter of routine. In addition, as other patients have reported, I was ignored in the waiting room and given no information about the likely time I was going to be seen. Luckily I had made arrangments for childcare, if I had not I would have to have left without being seen - thus requiring another appoinment and wasting NHS time and resources and my own.

In terms of the care I received, having been discharged after three appoinments, I now know that I have an allergy to something - exactly what I was told by the nurse on my first emergency visit. Everything else was a total waste of time. Each time I visited I had to go thought the same examination, previous notes taken were not consulted. In my final appointment I was expecting to receive test results, the doctor told me he couldn't access them - when i insisted he disappered somewhere else for 10 minutes to get them (so no wonder there are long witing times). So 'negative for infection, you have an allergy, discharged'! Brilliant! No inclination to give advice about what to do next. Overall apart from the emergency nurse, a very negative experience. I hope I never have to attend the eye hospital again.

Story from NHS Choices

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Response from Manchester Royal Eye Hospital

We are very sorry to receive your comments and concerns via the NHS choices website. It is very difficult to respond to the specific concerns you have raised without being able to investigate in detail. We take all issues surrounding patient care very seriously. If you want to raise this issue please contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk.

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