About: Pilgrim Hospital

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I was admitted by ambulance to A&E with severe abdominal pain and extensive vomiting. I was given pain killers by the ambulance staff. This was a good thing as iI was not offered any painkillers in A&E. I was seen by a doctor 3 hours after arriving at the hospital, who diagnosed Gall stones. I was moved to CDU and then M2 ward the same night.. In A&E the nurse went to sterilise my canular and proceeded to squirt fluid all over my face as no support was give to my hand, which was raised in the air, and I was not given anything to dry myself off with. My Canular had blocked by this time so I received no fluids during the night.. The morning nurses were informed and I was told a specialised doctor would have to put a new one in. I waited over eight hours for him to arrive. It took him six attempts in six different sites on both arms before a new canular was fitted. While fitting the canular he dropped the inside sterile canular into the little tray they use and picked it up and re inserted it back into my arm no longer sterile. Not very hygeinic at all. I look like a pin cushion! It took another 3 hours before a nurse remembered the fluids, prompted only by my family whom saw 7 nurses standing at the nurses desk and gave no response when questioned why I had not had fluids. By this time I was dangerously dehydrated. Once the first bag of fluids was administered it was left so long that the blood had back tracked into the tube and the canular blocked again. All in all the nurses were either too busy or not interested in looking after the patients. Drugs were not issued at correct times and I was given medication, which should have been put under my top lip so that they disolved into the blood stream, I was made to swallow them. My existing medication was given at the incorrect times of day.

Anything else?

I was in hospital for 3 days with no food, just sips of water and very little fluid intake by drip. I went home so dehydrated. I felt as if I was responsible for my own wellbeing in hospital and that I had to follow up on my own treatment at every step. The treatment I received was a disgrace. Having recently moved to this area I am terrified of having to return to this hospital.

Story from NHS Choices

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Response from Jennie Negus, Deputy Director of Patient Services, United Lincolnshire Hospitals NHS Trust

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Your story was very difficult to read as your experience fell way short of the clinical and professional standards of care that you should have received. At a time when you were feeling so unwell and vulnerable we let you down and I can only apologize. I can imagine your surprise when you learn of my response some 2 years after you posted this - we only recently developed the process to read and respond to Patient Opinion stories and we felt it was just as important to read through the older postings as much as the newer ones - we can learn so much from them. I note for example that at this moment your story has been read by almost 500 people - it is important that you and all those who read this are assured that we are now listening and value your feedback.

I am again extremely sorry - and whilst I am confident that work over the last 2 years will have minimised the potential of someone else experiencing what you did still I have shared your story with staff.

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