"I am a volunteer driver and I was asked..."

About: Wythenshawe Hospital

What could be improved

I am a volunteer driver and I was asked to collect some medicine for an outpatient. This is the fifth time I have done this and, as usual, the pharmacy did not have the medicine ready. This time the prescription had not been signed, so I would have to call back when a doctor was available. At other times, I have been sent to the wrong place,or the medicine had gone missing, or nobody knew anything about it. I once went to the pain clinic and was told the pharmacy had it. When I went to the pharmacy I was told the pain clinic had it. It eventually turned up on a shelf in the pharmacy, hidden behind something else.

Sometimes I have to sign for it as the drug is a controlled substance, sometimes I don't. Sometimes I have to show ID, sometimes I don't.

When I point this out, all I get is a shrug of the shoulders.

Anything else?

I've also been fined for parking in a space clearly marked for ambulances and volunteer drivers. On appeal I was told it was for ambulances only.

Story from NHS Choices

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