"Going home."

About: Royal Bolton Hospital

What I liked

Going home.

What could be improved

Cleanliness. Staff attitude and care of patients.

The midwifes need to look at what their title means, in my experience they did very little to be with a woman during the whole experience of labour to provide support, information and advice.

Anything else?

The overall experience was very poor. My husband was given a dirty scrubs to wear when accomapanying me into the operating theatre, as a result he suffered six flea bites and also found a dirty tissue in the pocket. He was also welcomed into the operating theatre with his outdoor footwear on. After my c-section when I was on the ward I was told to sit up, the midwife was aware this was causing me extreme pain but made me sit up, this was two hours after the operation. I was offered no privacy with midwifes hand expressing milk from my breasts without closing the curtains and were shocked when I asked them to. I found the midwifes to be negative and sarcastic in their comments towards me. This was not isolated to myself and I overheard the midwifes being the same with other patients on the ward. They offered very little support, advice and information but were condescending in their approach. I found them to be very unprofessional. The cleanliness on the ward was appauling. I found bedpans full of blood in the toilets and the shower cubicles had blood on the floors. The paediatrician openly informed me that she was not aware of what my specific condition was that required me to have a c-section and had asked a colleague who didn't know. She explained that she would need to go back to her studybooks to look it up, I asked myself why she hadn't done this before coming to see my baby and I. During our stay in the hospital my babys security band kept coming off her leg, the midwifes would comment they would come back to attach it but never did. I experienced a pain in my back after my operation, three weeks later I have a post op infection which required me to be rushed back to hosptial, I was initially told it was wind after the operation. I continued to complain to the community midwife and health visitor to be told the same. It is no wonder I have had a post op infection after my experience of cleanliness at the hospital.

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Response from Royal Bolton Hospital

I am so sorry that your experience at Bolton was disappointing. We aim to provide the best service for all women and their families who choose to come to Bolton for their birth. The issues you raise are very concerning and certainly not the high standard that we want for all women. I want to assure you that we do take concerns such as yours very seriously and I will pass on your comments to the ward managers in the areas you have commented on, and they will be addressed.

In particular the issues you raise regarding cleanliness are worrying. We do strive to ensure our wards and areas are clean and that procedures are carried out to the highest standard.

If you would like to come to meet with me to discuss any of the issues you have raised then I would be more than happy to meet.

Cathy Atherton

Interim Head of Midwifery/Consultant Midwife

Royal Bolton Hospital NHS Foundation Trust

01204 390002

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