"On Saturday last one of my departmental..."

About: Northern General Hospital

What I liked

On Saturday last one of my departmental employees had a heart attack and ended up in the NG Coronary Care unit. As his manager I felt obliged to attend and see how he was doing. The time I picked was the busiest visiting time and I knew I was going to have difficulty parking.

I do not remember the car park letter / number but as I approached it a security person (?) was directing traffic because it was full. As cars were leaving they were allowing vehicles in on a one-for-one basis and this meant a short queue. They beckoned me towards the car park and I waited. While waiting I checked for change to Pay and Display. To my annoyance I was a whole '10p' short. As a result I started to reverse off the car park entrance. The security person asked me what I was doing and I told them my 'small' problem. They told me to not worry about it and stay where I was. They directed another car away from the car park and returned to me and gave me '20p'. I thanked them very much and they joked about wanting my name and address. We laughed and I went about my business. This may not seem much but had they just ushered me away I would have had to leave the hospital grounds and had a long walk back. Thanks to them I parked, paid and visited my work colleague. My colleague was thrilled to see me and I told him the story and this made him laugh. This little gesture made my day. On returning to my car the security person had gone as the traffic had eased and therefore I was not able to thank them again.

If you find out who this person was can you give them a pat on the back. Some faith has been restored in human beings!!

Story from NHS Choices

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Response from Northern General Hospital

Thank you very much for sharing this story with us,

Our staff are always grateful for receiving feedback and your kind words will be passed onto staff in the car parking team.

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