"Visited my relative on WD14 today and..."

About: York Hospital

What could be improved

Visited my relative on WD14 today and the nursing staff were very unfriendly and unprofessional regarding explaining his progress to us.The I.V machine alarmed 8 times in our 25 mIins stay, with 3 nurses turning it on then off as they admitted they did not know how the machine worked! Very off puttingand obviously very unprofessional on their part. I have worked as a qualified nurse for over 25 years and the attitude of these nurses today made me feel very sad for the profession itself, and the Staff nurse was only interested in saying and repeating about patient confidentiality as if we are all un aware and stupid regarding this ,she did not even show any respect for us as visitor just wishing to have a small input on my relatives condition.God help us all if this is all your staff can offer to visitors!

and no chairs were available for us to sit on in the side ward, we (and other visitors) had to sit on the bed.Where is your policy. It states not to sit on the patients bed for obvios reasons does it not! I came home feeling really angry about the nurses attitude and their lack of interest in, we as visitors and my relative , we left behind in their care!

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Response from York Hospital

Thank you for your posting. We do take comments made very seriously and we would like the opportunity to investigate the particular concerns you have raised. Please contact our Patient Experience Team on 01904 725137 or e.mail patientexperienceteam@york.nhs.uk and we will investigate your concerns fully and report our findings back to you.

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