"the member of staff who examined me was..."

About: Charles Clifford Dental Hospital

What I liked

the member of staff who examined me was polite and respectful

What could be improved

time, delays, i waited 3 months for an appointment, after which i was told i would start getting treatment and would be contacted about this within two weeks, i waited another two months and no appointment came, i telephoned about this on at least a dozen occasions before i finally wrote a letter in desperation asking what was going on. after this, i finally got through on the telephone and was told that someone would get back to me with an appointment, but no-one did. a week after this, ie today, i received a letter in reply to my letter telling me that charles clifford were not able to manage my needs, i was being discharged from their "care" and i should look to finding a dentist in the High Street, which is a joke as I went there in the first place because I cannot find a dentist in my area who is taking on patients. all in all, i don't think Charles Clifford is that great because of the immense delays that I have suffered from when I first contacted them back in May to when they told me they were not able to treat me in October. At the time I went there, they told me that as I had agreed to be treated by them, I had to agree not to go elsewhere, so I have wasted months and my teeth, which I have to admit are in a shocking state, have deteriorated markedly. In other words, if you are having an emergency and need dental work in a hurry, as I did, I wouldn't recommend going to this hospital, I am sure it is fine if you are planning your dental week years ahead.

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Response from Charles Clifford Dental Hospital

Thank you very much for making us aware of your concerns.

We are sorry to hear that you have expereinced difficulties in contacting Charles Clifford Dental Hospital.

We would be grateful if you could contact our patient services team on 0114 271 2400 or email PST@sth.nhs.uk in order for us to look into these matters further for you.

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