"Overall i think this a fantastic..."

About: Horton General Hospital

What I liked

Overall i think this a fantastic hospital and provides a valuable service to the local community.

What could be improved

Communication and decision making.

Anything else?

I attended A&E 5 months ago with a suspected fracture and despite having to wait 4 hours to be seen (i understand others must be prioritised) all the staff were fantastic.

My issue has been with the treatment i received in fracture clinic. My treatment has been delayed for at least five weeks because of something which was overlooked. Then i find the doctor said something totally different to my face than in the letter sent to my GP. This has delayed it even further as i was misled into believing the treatment may be unnecessary when in fact it is the only option.

I have been treated at this hospital before and haven't had a bad word to say but unfortunately it's the bad experiences that stay with you.

Story from NHS Choices

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Responses

Response from Horton General Hospital

The Oxford University Hospital NHS Trust is currently reviewing historic comments placed on NHS Choices and we note you made a comment in 2010 which was not responded to. The Trust takes both positive and negative feedback recieved from patients, or their families, seriously and, whenever possible, we use any learning gained to improve the service we provide. Should you wish to contact the Trust regarding this comment or any other service you have received since, please do not hesitate to contact the Patient Advice and Liaison Service on palsjr@ouh.nhs.uk or telephone 01865 221473.

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