"I first visited this hospital in march..."

About: Milton Keynes Hospital

What I liked

I first visited this hospital in march 2007 when i went into labour with my son, and the care was awful, and they wouldnt listen to me and just wanted to send me home as i wasnt dilating, if it wasnt for my mum being stubborn my son would not be here to this day as he got in distress and his heart stopped so i was rushed in for an emergency c section, now if i was at home like they told me then he would have died. My son was taken into special care after he was born and because i am a larger women the nurses refused to help me out of bed and i didnt see my son for the first 2 days, special care was fantastic though. So when i fell pregnant late 2009 i was so worried about having my baby at milton keynes and was even thinking about going to another hospital, cause of my complications before my doctor suggested i have an elective c section but when i went to see the consultant she was adamant i went into natural labour and she had me in tears by the time i left. I then went back for another appointment and this point i was adamant that i was having a c section and they finally agreed, the midwives in the clinic where fantastic and couldnt have done more for me. When i was taken into the ward it was clean and the staff where really nice and the consultants where great, they listened to my concerns regarding the epidural and they couldnt get it in my back last time and i was put under, so when i was taken down they tried to get it in for 45 mins and in the end i was put under, but the care after was far better then the last time i was there and the midwives couldnt have been more helpfull, even when i had trouble getting up they helped, i was suprised by the major change and it was good to see with my own eyes the changes they have made.

What could be improved

Alot in 2007 but nothing in 2010.

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Responses

Response from Milton Keynes Hospital

We are sorry to hear of this patient’s difficult visit in 2007. We have been working hard to improve our maternity services since then, and we are delighted to hear that her experience was so much better this summer. We have been listening carefully to the views of women and their partners and making sure their comments are being used to help shape the services we offer, both during pregnancy and during labour. Thank you for taking the time to give us your feedback.”

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