"I arrived into Hull A&E in an ambulance..."

About: Hull Royal Infirmary

What I liked

I arrived into Hull A&E in an ambulance on a sunday afternoon, the ambulance staff were very friendly, attentative and explained everything they were going to do. Then i arrived at the A&E...

What could be improved

Staff were very slow and rude. I was left in agony on my own for nearly two hours with no explanations. My partner who could have been with me was not told this and treatment was inadequate. I arrived with a suspected broken coccyx, after several hours i was given some pain killers and told to get up on my own and walk myself to the car. I explained i could not walk unassisted and was half way to fainting, to which the nurse who had appeared just shrugged and told us to hurry up as my partner had had to move his car so i could get into it.

Anything else?

No explaination about recovery time, no helpful advice, no assistance, left on my own in pain for hours and still no idea as to how long it takes to heal. Stuck in bed, allegric to painkillers pescribed and abandoned by NHS, told to take "paracetamol". Total joke.

Story from NHS Choices

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Response from NHS Hull

Dear Anonymous Thank you for placing your posting on the NHS Choices website. We are very concerned to learn of your experience and would urge you to contact the hospital’s Patient Advice and Liaison Service to discuss the matter in more detail. They may be contacted either in person at the hospital, by telephone on (01482) 623065 or by email on pals.hey@hey.nhs.uk NHS Hull is the organisation responsible for deciding how money is spent on local health services [also known as commissioning], ensuring those services are of high quality and meet local needs. We value all feedback and if you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on 01482 335409 or email on pals@hullpct.nhs.uk If you would like to become more involved in decisions about local healthcare, all local health Trusts are recruiting ‘members’. By becoming a member you can receive advice on keeping yourself and your family healthy, find out more about your local NHS and help us improve local services. You don’t need any special skills or experience to become a member, you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email your.nhs@hey.nhs.uk pals or telephone 01482 675165. Thank you once again for taking the time to provide us with your views on local services.
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