"I visited the cardiac Follow Up Clinic..."

This patient is quite right, the level of service he/she has experienced isn't acceptable and certainly isn't to the standard we want all our patients to receive and for that we apologise. We are also very sorry that we didn’t keep to the timescales we set out and that this patient wasn’t given the support and information needed at the time it was needed. We encourage anyone who is dissatisfied with their care to contact our Complaints Department in the first instance, rather than posting information on a website as it enables us to more appropriately address their specific concerns to try to reach a solution. Our manager for the cardiology service is always happy to speak directly to any patient who feels that the service they have received whilst under cardiology care is below standard, to resolve their concerns.