"Walnut Ward is a great ward with caring..."

About: Hinchingbrooke Hospital

What I liked

Walnut Ward is a great ward with caring staff who have time to patients and relatives. However Juniper Ward was understaffed with many busy, seeminly uncaring staff. The dignity of patients was not high on the priority and the basic nursing care was poor.

What could be improved

Basic nursing care needs improving on Juniper Ward, more staff need to be employed and some members of staff need to understand that patients do not want to be there suffering and deserve and need some understanding.

Information to relatives is scant - there's no point giving all the information to the patient especially when he/she is confused.

Anything else?

I shall be making an official complaint - with far more detail than here - but just wanted to express my concerns on this forum.

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Responses

Response from Hinchingbrooke Hospital

Thank you for taking the time to provide feedback, we value all responses. We are extremely disappointed to hear about your experience as we take our standards of care very seriously and strive for consistently excellent care. Your comments have been passed on to the ward concerned and to the Associate Director of Nursing. Your compliment has also been passed on to the staff on Walnut Ward.

We would encourage you to contact our Complaints Team on 01480 416580 so that we can deal with your complaint directly.

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