"I had cataract surgery in April and was..."

About: Princess Alexandra Hospital (Harlow)

What could be improved

I had cataract surgery in April and was still going back in September for treatment,then discharged myself from M/S Flays eye clinic,there was no way they were going to do my other eye! i would not let them wash my car,they never kept me informed what was going on,because i am sure they messed up big time...

Anything else?

Yes bedside manners are missing!!

Story from NHS Choices

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Responses

Response from Princess Alexandra Hospital

We are sorry that you were not happy with the outcome of your surgery and our services afterwards. Should you wish to contact our Complaints Department on email: complaints@pah.nhs.uk we will look into your concerns and formally respond to the points you raise. Thank you for providing your comments.

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