"On Friday 4th October I was admitted due..."

About: Royal Lancaster Infirmary

What I liked

On Friday 4th October I was admitted due to a suspected appendix problem, the staff were amazing I was so impressed.

I would particularly like to thank the radiographer on duty for their diligence and insistence that I proceed immediately with a C.T.scan (despite some opposition).

The registrar has I feel done an excellent job, I can hardly see a scar, and only 5 days from the operation I feel absolutely wonderful.

The doctor was charming with such a good bedside manor.

An enormous thank you must also go to the nursing staff who worked so hard and conscientiously.

Thank you to all on ward 37

What could be improved

I my circumstances nothing, bar the odd repositioning in bed when I felt like a beached whale, but when staff are working so hard I do realise this is unrealistic! There is hardly enough time in the day to fulfill all the nursing duties let alone anything else.

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Responses

Response from Royal Lancaster Infirmary

Thank you for your kind comments Sophie. We will pass your message onto the teams involved.

We note your comments regarding “what could be improved”, the Matron responsible for Ward 37 will be made aware of these.

We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually improve the services we offer and the experience our patients have whilst in our hospitals.

If you would like to be kept informed about developments at our hospitals, then please take a moment to sign up as a public member, you can do so via our website: http://www.mbht.nhs.uk/trust/how-to-become-a-member/.

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