"Early Intervention in psychosis team - Nottm City"

About: Nottinghamshire Healthcare NHS Foundation Trust / Early intervention

(as the patient),

I was reffered to team in 2009 during a hospital admission and psychotic episode and a time of great vulnerability for me. I was told it was an intensive service that would provide me with all round support, and offer me a lot more than a standard CMHT and would provide support for 3 years.

Good in theory, stability I needed. However, this never materialised all I ever got from team was promises for support, therapy, recovery plans which never materialised. I felt in constant fear of being sectioned or assessed which did not lead to therapeutic relationship. My confidentiality was breached when members of my family were told details of discussion I had with my care co-ordinator without my consent. After this happened numerous times, I raised issue with C.co who then made the decision to not work with me.

I was left for period without any care co.ordinator. which I felt lead to relapse and two Mental health Act assesments. I was given new C.co who didn't seem to want to listen to me and then left after 3 months. I was told at that stage I was to be sent back to my original CMHT. this at time of big change for me nearly leading to hospital admission. I had stand in c.co for 2 weeks.

What happened to the 3 years of intensive support and help. In my opinion, I got 16 months of inconsistency, the last 5 months were hell for me. Having now had 4 care co-ordinators in that 5 months

Worse still I have requested 11 times to date reasons for transfer back. After 16 months, no explanation. Every time I complain the team seem to suggest it is a symptom of my illness or of disorders I don't believe I have.

I feel very let down and very sad that they have treated me in this way when vulnerable.

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Responses

Response from Julie Grant, Head of Communications, Nottinghamshire Healthcare NHS Trust

Thank you for posting your comments. We are very sorry that you do not feel you have received the service you needed. We take comments like this very seriously and will be passing them on to the appropriate team for them to reply to your concerns. In the meantime you can contact our PALs service on 0800 015 3367.

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