"Pretty much everything. Upon taking my..."

About: Leicester Royal Infirmary

What I liked

Pretty much everything. Upon taking my daughter for an allergy referral, I cannot praise the staff highly enough. Professional, polite and very thorough. Upon testing positive for nut allergy, my partner and I were briefed thoroughly about all aspects of the allergy, symptoms, medication and anything else related and came away feeling that although our daughter has a potentially life threatening allergy, we are now well prepared to deal with matters should they arise.

What could be improved

There was a delay in being seen but I appreciate that these things happen.

Story from NHS Choices

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Responses

Response from Leicester Royal Infirmary

Thank you for taking the time to leave your comments about your experience at Leicester’s Hospitals. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. Kind regards Communications Team Leicester's Hospitals

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