"The nurses were deciding who to let in..."
About: Croydon University Hospital Croydon University Hospital Thornton Heath CR7 7YE
What I liked
The nurses were deciding who to let in first to see the consultant either by the thickness of their files or by who they were. There was nothing to drink in the outpaients debt. and I am a dibetic,I waited nearly 2 hours after my appointment time. When I asked after an hour I was told by the nurses to wait my turn. The nuses were quite rude,They were still also switching the files around.
When I got intouch with PALS I was given a leaflet which told me to write to the complaints dept. Which I did When they looked into it,the head of the nursing staff took their side by saying : because there were 4 consultant some may have been seeing them. I know this was not the case as, for the other consultants were on different piles. I know this by when I asked they looked at only 1 pile to find my file. This is not my only experenice at this hospital. Sorry for my spelling mistakes.
What could be improved
Gettin the drink machine fixed, better seating if you have to wait hours, Having a TV to watch.
Having someone there to watch the staff.
I would also like to be told the truth about my condition. The reason why I want to know is that I assumed I had an hiatus hernia since 1984, and was told They could not do nothing as it was near the heart,I was told then I had to put up with the pain ect. It must have also been written in my medical notes,as whenever I asked about it,the doctor always said there was nothing to do but to increase my meditation.
When my sister was dianosed with one in 2003. After about 2 years of her having I thought was the same thing, I realised my condition was different, It took about 6 years to persade my doctors this was the case. Then when I get to the hospital I get treated like this.