"My wife's room was really nice, bright..."

About: Edenbridge War Memorial Hospital

What I liked

My wife's room was really nice, bright airy and clean and it had a conservatory overlooking the garden

The staff always seemed cheerful and helpful despite being very stretched when the hospital was full

What could be improved

More staff needed and more access to physiotherapy teams on a daily basis if possible, for some patients including my wife it was rehab they went there for and the physio had to come from Sevenoaks once a week.

Anything else?

The local community fought long and hard for this hospital to stay open, it has some really good facilities which are underused because of lack of the right staff.

The staff, matron, nurses and non nursing staff all do an incredible job, but need more back up.

This facility should be encouraged to grow as it can provide an incredibly useful method of keeping people out of main wards on the larger hospitals

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Edenbridge Hospital

Hello, Thanks for taking the time to tell us about your wife's stay in Edenbridge Hospital. We are very sorry that you felt more staff were needed at times and that patients would have benefitted from more frequent physio sessions as part of their rehabilitation. Please accept our sincere apologies that your review was not acknowledged in a timely manner. It is now the responsibility of our Customer Care Team to respond to reviews on NHS Choices and we do our best to ensure that responses are posted within 24 hours. We hope that you will continue to give us feedback on the services we offer in the future. Best wishes Customer Care Team Kent Community Health NHS Trust Tel: 0300 123 1807 Email: kcht.cct@nhs.net Website: www.kentcht.nhs.uk

  • {{helpful}} of {{total()}} people think this response is helpful