"Staff pleasant"

About: Sir Robert Peel Hospital

What I liked

Staff pleasant

What could be improved

Arrived for partners appointment after a half hours drive each way plus hour or so getting ready before we left only to be told very sorry appointment cancelled. Obviously nobody could let us know beforehand even though the appointment was for 2pm. Obviously nobody bothered trying as we were in all morning and all the previous day. Disappointed, especially after being text a few days before to remind us of appointment

Anything else?

Also found some irony in the notices on the walls telling us how many appointments had been broken and at what cost. This was accompanied by the wording. If you can't make it please let us know.

As a freelance writer I probably lost some £300 working time which I have to make up. I just hope the clinic work as hard as I'm going to have to over the weekend so they can catch up too

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Response from Sir Robert Peel Hospital

Thank you for your comments. Our aim is to provide high quality services for all our patients and we are disappointed that your experience has not met the standards we set.

South Staffordshire PCT Provider Services is committed to listening to patients and improving their experience and would welcome the opportunity to look into the issues you have raised and provide you with a full response.

If you would like to contact us to discuss your comments and concerns raised on this website you will find more information about how to make comments, compliments and complaints on our website at www.southstaffordshirepct.nhs.uk

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