"I had to have a blood pressure monitor..."

About: Lister Hospital

What could be improved

I had to have a blood pressure monitor fitted on 22/09/2010 and I had to return it 23/09/2010 and on the 28/09/2010 I had a ecg monitor fitted till 29/09/2010. I was in the hospital for a combined total of 50mins, how can you justify parking fees of £10, even when I tried to park in the drop off zone some rude person in a high vis jacket told me not to park there and go to a car park..

Also why do you need to send so many texts, do you not realise that on my contract they are counted as premium rates and I get charged 44p per text . For my appointmet on the 28th I was sent 5 texts so including parking a 25min hospital visit cost me £7.20 this is a total con job, I thought the NHS was free. I have recently been made unemployed and really cannot afford these outrageous charges.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Lister Hospital

We're sorry to hear your concerns, but here is some feedback that we hope you will find helpful.

1) We've just started building our new multi-storey car park, which will be open in late-summer 2011. Once it's ready, those parking their cars will be able to pay on exit - thus paying only for the time they use. This is something that can't be done through a pay-and-display system, which is in operation at the moment. The new service will be much fairer to our patients and their visitors, as well as more convenient.

2) The cost of people who miss their appointments amounts is a minimum of £120 every time. Each year, thousands of people miss appointments, so as you can see the cost to the NHS - and thus taxpayers - rises very quickly indeed. Texting reminders has proved very helpful in reducing this problem, but perhaps the team involved are not aware that some people are charged to receive such texts. We've passed on your message so that they are made aware of the issue in case there is anything that they can do about it going forward.

  • {{helpful}} of {{total()}} people think this response is helpful