"Nothing. AfterI took my mother to the..."

What I liked

Nothing. AfterI took my mother to the QEQM to the CDU as instructed by the Doctor, we were turned away and told to go to the A&E. The reception were rude and uncaring and should not even be in that position.

My mother was ill and being force to wait in the A&E put her life at risk. This should never have happened. I tried to get contact with someone and no one would help on the day.

Tottally disgusted by the treament of my mother and if I could, i would make a formal complaint about it as it is not the first time she has suffered.

What worried me even more, once we eventually got into the CDU, a year previous whilst my mother was there, water fell from the ceiling onto her. I checked that its still the same today a year on. Not accpetable./

What could be improved

The understanding and compasion of the receptionist. The understanding that everybodys needs differ and listen instead of just switching off which is what she did.

Anything else?

Give me a contact of who I could get in touch with to make my complaint formal/.

Story from NHS Choices

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