"I was disgusted with the treatement my..."

What could be improved

I was disgusted with the treatement my son recieved having had a fall and bumping his head, before the doctor we saw even looked at my son he, starting lectureing me on going to the hospital rather than sittingbourne memorial (if i new it was open obviously we would have gone there) three times a apologised for not knowing that memorial was open later.

For the next ten minutes the doctor goes on in a rather abrupt tone about from five till nine in the evening it run privately and costs money there is only one doctor on site. Then when i apologised the third time he goes on to ask do you not read your local papers questioning me. By which time i had been sitting there with my son who was now very irritable, the doctor proceeds to look into my sons eyes, hands me a sheet of paper and full stop thats the end of my appointment.

I found the whole experience very undermining and very unsympathetic to my son as the doctor was far to busy telling me off and lecturing me like i was still at school.

Disgusted, and will never use again.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Sheppy Community Hospital

Hello, Thanks for taking the time to tell us about your visit. We are very sorry that you had such an unsatisfactory experience with your son. Also please accept our apologies that your review was not acknowledged in a timely manner and investigated appropriately on your behalf. It is now the responsibility of our Customer Care Team to respond to reviews on NHS Choices and we do our best to ensure that responses are posted within 24 hours. We hope that you will continue to give us feedback on the services we offer in the future. Best wishes Customer Care Team Kent Community Health NHS Trust Tel: 0300 123 1807 Email: kcht.cct@nhs.net Website: www.kentcht.nhs.uk

  • {{helpful}} of {{total()}} people think this response is helpful