"I was an out-patient and from the moment..."

About: Royal Preston Hospital

What I liked

I was an out-patient and from the moment I arrived on the outpatient suite I was treated so kindly. The nurse who first took me for checks was so nice and even spoke to my husband. I saw the consultant who was fantastic and he explained everything in great detail to me and tho' my examination was personal he put me at ease and didn't cause me any embarrassment. As I am to have surgery I had my pre-op on the same day and the staff there were brilliant too. All this now means I only need to have a blood test done prior to admission, which is so good. The consultant and the nursing staff answered all my questions with respect and professionalism.

What could be improved

Nothing, I was dealt with so kindly and professionally.

Anything else?

Obviously any hospital admission is daunting, but due to the tratment I have already received at RPH, it is making my impending surgery easier to deal with.

Story from NHS Choices

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