"The friendliness of the nursing staff."

About: Central Middlesex Hospital

What I liked

The friendliness of the nursing staff.

What could be improved

Paying attention to what I had to say based on my physical symptoms which were very distressing.

Anything else?

I was very distressed when I attended Park Royal Hospital on 2 occasions within 24 hours with the same symptoms. On the second occasion I was advised that I could "Hang around" for a further 2 to 3 hours if I wished but I would be told the same thing by the Doctor as I was by the Triage Nurse. I left feeling very Ill and dis-hearthened and several hours later was admitted to Hammersmith hospital with a heart attack. I feel this could have been avoided had I been Listened to,while I understand that the ECG may have shown that I had not had a heart attack and also that I was not having a heart attack at that time,,,,,,,,my symptoms,my pain,the area of my pain,,,left side of chest and left arm were surely indicative of a heart attack on the way, I was sent away with Diazapam and co-dydramol.

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Response from Central Middlesex Hospital

We were sorry to learn of the problems that you experienced with your care within the Accident & Emergency department. Your email will be passed onto the manager responsible for this area for action. However, we would be keen to formally investigate the issues you have raised. If you would like us to do so please write to the Chief Executive, Fiona Wise, at Northwick Park Hospital, Watford Road, Harrow, HA1 3 UJ, or via email to trust@nwlh.nhs.uk

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