"DART seems to add unnecessary delay"
Posted by Rodders (as ),
I was referred by my GP to the cardiology department at Torbay Hospital, where I had previously been treated in November 2008. This referral was sent via the Devon Access and Referral Team.
Six days after the referral was made I received a letter asking me to telephone DART for an appointment. When I rang it was only to be informed that DART cannot give appointments for Cardiology at Torbay Hospital, they can only be given by the Cardiology Unit. DART stated they would forward my referral to Torbay who would be in touch with an appointment.
If DART are unable to give appointments why are they involved at all, why don't they immediately forward the referral to Torbay Cardiology Unit rather than delay the process while a letter is sent out on their behalf offering an appointment they can't provide?
The Devon Access and Referral Team is another layer of bureaucracy in the Health Service which is unnecessary, time consuming, costly to the patient, and causes delay in patients accessing the care they need. Mine was an urgent referral and I am still awaiting an appointment.