"refused to put me through to my surgery"

About: Bolton PCT

(as the patient),

I called my GP surgery, and was put through to what i believe was a call centre. I asked for an appointment and was told none are available. I then asked to be through to the GP''s reception because i wanted to speak to the receptionist, but the woman refused to me through. I thought that this was absolutely ridiculous, where i cannot even speak to my own GP surgery.

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